Last Updated: April 04, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website www.ion-mystique.com, products, services, and physical experience centre operated by ION-MYSTIQUE, a wellness technology company based in Uttarakhand, India.
By accessing, purchasing, or using our products or services, you agree to be bound by these Terms.
ION-MYSTIQUE provides wellness-focused technology products including:
Hydrogen water generators
Hydrogen inhalation machines
Water ioniser systems
Portable hydrogen devices
Bioceramic water solutions
We operate through:
E-commerce platform (website)
Offline experience centre (demonstration + sales)
You must be at least 18 years of age to purchase or use our products.
By using our services, you represent that you have the legal capacity to enter into a binding agreement under Indian law.
All ION-MYSTIQUE products are designed and marketed as wellness-support technologies.
Products are NOT medical devices.
No claims are made to diagnose, treat, cure, or prevent any disease.
Any information provided (website, marketing, demos, or communication) is educational and informational only.
You should consult a qualified medical professional before using any product, especially if you:
Have pre-existing medical conditions
Are pregnant or breastfeeding
Are under medical supervision
Hydrogen inhalation products involve direct respiratory exposure and must be used responsibly.
By purchasing or using such products, you agree that:
Usage is entirely at your own risk
You have consulted (or chosen not to consult) a licensed medical practitioner
ION-MYSTIQUE is not responsible for any physiological, medical, or perceived health outcomes
Restricted / Cautionary Use:
Individuals under 18
Pregnant women
Individuals with respiratory, cardiovascular, or chronic medical conditions
ION-MYSTIQUE strongly recommends prior medical consultation before use.
Users may create accounts for purchases and service interactions.
You agree to:
Provide accurate and complete information
Maintain confidentiality of login credentials
Accept responsibility for all activities under your account
We reserve the right to suspend or terminate accounts for misuse or violations.
We accept:
Credit/Debit Cards
UPI (PhonePe, Google Pay, etc.)
Net Banking
Bank Transfers
Offline payments at experience centre
All prices:
Are listed in INR
May be subject to applicable taxes (including GST)
Are subject to change without prior notice
ION-MYSTIQUE reserves the right to:
Refuse or cancel orders
Limit quantities
Verify transactions before processing
Shipping timelines are indicative and may vary
Installation support is provided for:
Hydrogen systems
Water ionizer systems
ION-MYSTIQUE is not liable for delays caused by:
Logistics providers
Force majeure events
Incorrect address details
All orders except commercial ionizers are shipped within 7 days and delivered within 10-30 days depening upon delivery locations
The warranty on the products is categorically subjective. Please view the dedicated product page for more detail.
Warranty excludes:
Physical damage
Improper usage or installation
Unauthorized repairs or modifications
Normal wear and tear
All content including:
Brand name, logo, product designs
Website content, text, images, graphics
Are the exclusive property of ION-MYSTIQUE and protected under applicable laws.
Unauthorized use is strictly prohibited.
Your use of our services is also governed by our Privacy Policy.
We collect:
Personal and contact information
Transaction data
Device and usage data
We use this data to:
Process orders
Improve services
Communicate with you
Send marketing (with consent)
Marketing Channels:
SMS
You may opt out at any time.
To the maximum extent permitted by law, ION-MYSTIQUE shall NOT be liable for:
Any direct, indirect, incidental, or consequential damages
Health outcomes, perceived benefits, or lack thereof
Improper usage or misuse of products
Delays, service interruptions, or system failures
Third-party actions (payment gateways, logistics providers)
Total liability, if any, shall not exceed the amount paid for the product.
You agree to indemnify and hold harmless ION-MYSTIQUE from any claims, damages, or liabilities arising from:
Misuse of products
Violation of these Terms
Health-related claims resulting from product usage
ION-MYSTIQUE shall not be held liable for failure or delay due to events beyond reasonable control, including:
Natural disasters
Government restrictions
Supply chain disruptions
Technical failures
We reserve the right to update these Terms at any time.
Changes will be effective upon posting on the website.
Continued use constitutes acceptance of revised Terms.
Governing Law: Laws of India
Jurisdiction: Courts of Dehradun, Uttarakhand
These Terms, along with our Privacy Policy, constitute the entire agreement between you and ION-MYSTIQUE.
By using our products or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
For queries, support, or legal concerns:
Email: contact@ion-mystique.com
